A NURSING home in Burnham-on-Sea has closed and its residents resettled after the Care Quality Commission (CQC) took “enforcement action” against it. 

Hillview Nursing Home, located in Berrow Road, was visited twice by CQC inspectors in July after the home notified it of “issues of potential concern”.

The nursing home is part of the Churchlake Care Partnership. Its building has 36 bedrooms, a dining room, three lounges, and an enclosed garden and courtyard.

According to Churchlake's website, the home offers day care, residential care, dementia care, and palliative care.

It received an overall rating of ‘good’ from its last inspection, which was carried out in December 2020.  

Amanda Stride, CQC’s head of inspection, said: “We can confirm that following inspections on July 6 and 14, CQC have taken enforcement action at Hillview Nursing Home, Burnham on Sea.

“Any enforcement action CQC take is subject to legal challenge and we will publish our findings and report the action taken once we are able to do so.”

The nursing home has apologised for its closure and said it is cooperating with the CQC while it carries out its review of quality. 

Its leadership team has been suspended and an internal review has begun into its practices to identify any necessary improvements. 

A spokesperson for Hillview Nursing Home said: “The safety and welfare of our residents is our number one priority at all times.

“We are sorry that this matter has led to the closure of Hillview, but are glad that our residents have been resettled safely pending the outcome of further inquiries.

“As soon as we discovered issues of potential concern, we carried out internal quality assurance checks to ensure the welfare of our residents and suspended the leadership of the nursing home pending full investigation.

“As a precautionary measure, we have also taken other steps to ensure the required standards are met. The outcome of further inquiries may result in further remedial steps being required, which we will gladly implement.

“We also notified the Care Quality Commission and the local authority immediately that concerns had been raised. The CQC is currently looking into this matter, with our full co-operation. 

“Separately, we have commenced a thorough review and re-examination of our daily practices. This is with a view to identifying any areas of concern that call for improvement and to ensure the safety of the residents currently under our care.

“We are committed to doing all that is necessary to improve and rectify any issues immediately.

“We are a learning organisation, committed to delivering the highest standards of care for our residents and their families, and determined to learn any lessons that will help us improve or maintain those standards.

“Since this is a developing situation, still being looked into by the CQC, it would not be appropriate for us to comment further at this time. We will be able to share further information once investigations are concluded.”