Restore TV is providing a free fix for any TV interference or disruption caused by the upgrading of mobile networks in Burnham-on-Sea.
Burnham’s mobile networks are being upgraded to improve 4G and 5G coverage. This will boost the speed, performance and coverage of mobile services in the region.
However, upgrades may interfere with TV services, causing intermittent sound, blocky images, pixelation or loss of TV signal.
TV services received through an aerial such as Freeview, BT, TalkTalk and YouView could be subject to disruption. Cable and satellite TV, including Sky and Virgin, won’t be affected.
Residents who live in an area with weak digital television reception, have a TV signal booster and whose TV aerial is close to a mast may be more liable to disruption.
Free support is available from Restore TV, an independent digital programme run by Digital Mobile Spectrum Limited (DMSL), which specialises in resolving TV interference caused by the upgrade of mobile signals.
Restore TV is owned by the UK’s four mobile network operators: EE, Virgin Media O2, Three and Vodafone. The organisation ensures that people can continue to enjoy free-to-view TV during mobile service upgrades.
Ben Roome, CEO said: "If you see new TV interference, we’re on hand to help you resolve the issue. We can send a Restore TV filter, free of charge, for you to fit between your aerial lead and TV or set-top box to remove mobile signals.
"Full instructions are included, and we can provide further advice online and by phone if needed.
"In most instances, fitting the filter will resolve any issues, but if this isn’t the case, we may also be able to arrange a follow-up visit from a Restore TV engineer at no cost."
Further support is offered to people who are over 75, registered blind or partially blind.
Additional support will also be available to those receiving the following benefits: personal independence payments, attendance allowance, constant attendance allowance, War Pensioner’s Mobility Support.
For people living in flats and communal buildings, Restore TV provides landlords or property managers with support to solve the problem.
For more information or to report new TV interference, please contact Restore TV on 0808 13 13 800 or visit restoretv.uk.
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